Shipping policy

Shipping Policy

We are proud to offer reliable shipping services to customers across the United States. Our goal is to ensure that every order is processed and delivered as smoothly and transparently as possible.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • Processing time refers to order verification, quality checks, and packaging before shipment.

During periods of high demand (such as holidays, sales, or promotions), processing times may be extended by a few additional business days. If there is a significant delay in processing your order, we will notify you via email.

Shipping Time & Delivery Estimates

We work with trusted international suppliers to provide our products. Because of this, shipping times may vary depending on the supplier, destination, and shipping carrier.

Estimated delivery time (USA):

  • 8–18 business days after shipment

Please note:

  • Delivery times are estimates only and are not guaranteed.

  • Delays may occur due to customs inspections, carrier issues, weather conditions, or other factors beyond our control.

  • In rare cases, delivery may take longer than the estimated timeframe.

If your order has not arrived within the estimated delivery window, please contact us and we will be happy to assist.

Shipping Costs

We offer free standard shipping on U.S. orders.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • Any promotions or free shipping offers will be clearly stated on our website or during checkout.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please be aware:

  • Tracking information may take 2–5 business days to update after the order is shipped.

  • Tracking updates depend on the carrier and may not show real-time movement at all stages of transit.

If your tracking information does not update for an extended period, feel free to contact our support team.

Customs, Duties & Taxes

Orders may be subject to customs inspections depending on shipping origin and destination regulations.

Please note:

  • We are not responsible for any customs fees, import duties, taxes, or additional charges imposed by authorities.

  • These charges, if applicable, are the responsibility of the customer.

  • Customs policies vary by country and region, and we have no control over these fees.

Incorrect or Incomplete Address

Please ensure that all shipping information provided at checkout is accurate and complete.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Delays or losses caused by incomplete or inaccurate address details

If an order is returned to the sender due to an incorrect address, the customer may be required to pay an additional shipping fee to reship the order.

Lost or Delayed Packages

In rare cases, packages may be delayed or lost during transit.

If your order appears to be lost or significantly delayed:

  • Please contact us with your order number and tracking information

  • We will investigate the issue and work with the carrier or supplier to find a solution

Resolution options may include a replacement or refund, depending on the situation.

Contact Information

Email: elyvella12@gmail.com