Our products
How exactly do our products help your skin? Is it proven?
The technology is based on the clinically proven principle of phototherapy. Different wavelengths of light (red, blue, etc.) are absorbed by skin cells and trigger natural processes: collagen production, fighting acne bacteria, and accelerating cell renewal. It's not magic, but physics working for your beauty.
How quickly will you see results?
Many notice initial changes, such as improved complexion, reduced puffiness, and a feeling of freshness, after 2-3 treatments. For lasting results similar to salon treatments (wrinkle reduction, reduced breakouts), regular use for 4-6 weeks is recommended. Consistency is key.
What's the difference between our devices and salon treatments?
Our devices use the same professional technologies (LED, EMS) as expensive salon equipment. The key difference is convenience and price. You get the device for personal use, allowing you to perform an unlimited number of treatments at home, saving up to 90% on your cosmetologist's budget in the long run.
Is it safe? Are there any side effects?
It's completely safe when used as directed. LED therapy is non-invasive and does not use UV radiation. Protective eyewear is recommended. Before using the EMS function on your face for the first time, perform a sensitivity test on your hand and always apply conductive gel.
Can the device be used on the entire body?
Yes! This is exactly what our PDT Photon Machine was designed for. You can direct the light to the décolleté, neck, arms, stomach, back, or knees to combat signs of aging, stretch marks, or improve overall skin tone. It's a complete at-home spa station.
Shipping & Delivery
Do you ship within the United States?
Yes, we ship to all addresses within the United States.
How long does delivery take?
Estimated delivery time is 7–15 business days after the order has been shipped.
How long does order processing take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Why does delivery take longer than expected?
Delivery times may vary due to customs clearance, carrier delays, weather conditions, or high order volumes.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 2–5 business days to appear.
Can I change my shipping address after ordering?
Address changes are possible only within 12 hours after placing the order. Once the order is processed, changes are no longer possible.
Returns & Refunds
What is your return policy?
We offer a 30-day return window starting from the date you receive your order.
Can I cancel my order after payment?
Yes, orders can be canceled within 12 hours after purchase only if the order has not yet been shipped.
What if my order has already been shipped?
If the order has already been shipped, it cannot be canceled. You may request a return after delivery.
What items are not eligible for return?
Perishable goods, personal care items, gift cards, and digital products are non-refundable.
What should I do if my item arrives damaged or defective?
Please contact us within 7 days of delivery and provide clear photo or video proof. We will offer a replacement or a refund.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.
How long does it take to receive a refund?
Approved refunds are processed within 5–10 business days to the original payment method.
Warranty
Do your products come with a warranty?
Yes, all products come with a 30-day limited warranty covering manufacturing defects.
What does the warranty cover?
The warranty covers defects in materials or workmanship under normal use.
What is not covered by the warranty?
The warranty does not cover:
- normal wear and tear
- damage caused by misuse or improper handling
- damage caused by water (unless stated otherwise)
- accidental damage
How do I make a warranty claim?
Contact our support team within 30 days of receiving the product and provide photo or video proof of the issue.
What will you do if my warranty claim is approved?
We will offer a replacement or a refund, depending on the situation.
Need help?
If you have any questions, feel free to contact our support team at:
elyvella12@gmail.com