Refund policy

Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or refund.

By placing an order on our website, you agree to the terms outlined in this Refund Policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain types of items are non-returnable and non-refundable, including but not limited to:

  • Perishable goods

  • Used personal care items that cannot be resold for hygiene reasons

  • Gift cards

  • Downloadable or digital products

Please review the product description carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

To help us process your request, please provide:

  • Clear photos or videos showing the damage or defect

  • Your order number and a brief description of the issue

Once reviewed, we will offer a replacement or a refund, depending on the situation.

Return Process

To initiate a return:

  1. Contact our support team via email.

  2. Provide your order number and the reason for the return.

  3. Wait for approval and return instructions.

Returns sent without prior approval may not be accepted.

Refunds

Once your return is approved, your refund will be issued to the original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer,
    unless the item is damaged or defective

Refund processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled. In this case, a return may be requested after delivery in accordance with this policy.

Late or Missing Refunds

If you have not received your refund, please:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you have completed all of these steps and still have not received your refund, please contact us.

Contact Information

If you have any questions regarding returns or refunds, please contact our support team:

Email: elyvella12@gmail.com